FAQ Category: Error Messages

– Brkfst supports videos or animated gifs
– Gifs that contain only 1 frame are not supported

– Ad platforms that your creative may be launched on require that your file size not exceed 4.00 Gigabytes
– Ensure that your file’s size does not exceed 4.00 Gigabytes

– Ad platforms that your creative may be launched on require that your video duration not exceed 14460 seconds
– Ensure that your video’s duration does not exceed 14460 seconds

– Ad platforms that your creative may be launched on require that your video width and height be a minimum of 120 pixels

– You cannot submit the same file to another module in a submission. Ensure that the file you used is unique across all the modules

– The video you submitted is under the minimum duration the brand has specified for all modules
– Ensure that the video duration is under the specified maximum or contact the account manager for further clarification

– The video you submitted exceeds the maximum duration the brand has specified for all modules
– Ensure that the video duration is under the specified maximum or contact the account manager for further clarification

– File names within the selected collection must be unique
– Ensure that the file name does not match that of any file in the selected collection

– Brkfst supported file types: mov, mp4, gif
– Ensure not only the file extension is correct but the content is valid

– Brkfst does not support the following characters: <:"/\|? - Ensure that the file name does not contain those characters